Tagged ‘I don move’ the service enables Starcomms customers to receive calls made to their old numbers by their contacts with their Starcomms phones while at the same time sending information to the callers that the customer now has a new number. This will ensure that the customer does not lose valuable contacts or miss important calls as a result of their migration to the Starcomms network.
To use ‘I don move’ the customer has to maintain the old network alongside their Starcomms phones for a limited period of time after migration, during which all calls made to their old number are handled by Starcomms.
Starcomms CEO, Logan Pather, commenting on the new service said: “Lately we have been inundated with enquiries by our new customers on their concern about their old contacts who may not yet know that they have new Starcomms numbers,” he said.
“We therefore devised a method for them that will eliminate the stress of manually notifying them of change of number. We believe this will go a long way in making their experience with Starcomms unique and satisfactory. Customer service is one of the hallmarks of our business”
To use this service, the new Starcomms customer will need to register by sending SMS: “reg+space+old number” (e.g. reg 080XXXXXXXX) to a short code: 31131. Once the registration is done, the customer will be informed about “I don move’ and will be instructed to do a call divert/forward to a Starcomms magic number 07028422222. The subscription for “I don move” is valid for one month at time and it is free of charge.
After the first subscription, the customer can re-subscribe for the service so that if there are still some contacts that are yet to get the notifications. Each subscriber is entitled to only one SMS in a day.
Starcomms has been at the forefront of bringing innovative services to its customers. The company has been adjudged since 2007 as the CDMA network of the year by top telecommunication industry watchers.
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